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Genesys Cloud migration is the process of moving a contact center operation from an existing platform to the Genesys Cloud platform. Genesys Cloud is a cloud-based contact center solution that provides businesses with a comprehensive set of customer engagement tools, including voice, chat, email, social media, and more. The migration process typically involves several steps, […]

Global Business Tech offers CX consulting that focuses on helping businesses improve their communication and collaboration capabilities through the integration of various communication channels and tools. UC consulting firms work with businesses to identify their communication needs and challenges, as well as to develop a strategy for integrating different communication channels and tools, such as […]