ProfesstionalService

Genesys Cloud is a cloud-based contact center platform that provides a range of customer engagement and employee collaboration tools. Genesys Cloud Professional Services refer to the services offered by Global Business tech team to help businesses plan, implement, and optimize their use of the platform.

These services can include:

  1. Consultancy: Global Business Tech consultants can work with businesses to understand their contact center requirements and develop a plan for implementing Genesys Cloud.
  2. Implementation: Global Business Tech team can help businesses configure and deploy Genesys Cloud, ensuring that it is tailored to their specific needs and requirements.
  3. Integration: Genesys can help businesses integrate Genesys Cloud with their existing systems, such as CRM(Salesforce, Zendesk, Sugar CRM, Right now, SAP and others) or workforce management tools.
  4. Customization: Global Business Tech Team can help businesses customize their use of Genesys Cloud, such as developing custom workflows or integrating with third-party applications.
  5. Training: Global Business Tech Team can provide training to help businesses get the most out of Genesys Cloud, ensuring that their employees are proficient in using the platform.

Overall, Genesys Cloud Professional Services aim to help businesses maximize the value they get from the platform, by providing expert advice and support throughout the implementation and optimization process

Our global live answer support team is available 24/7 to resolve any issues

CX Consulting

Global Business Tech offers CX consulting that focuses on helping businesses improve their communication and collaboration capabilities through the integration of various communication channels and tools. UC consulting firms work with businesses to identify their communication needs and challenges, as well as to develop a strategy for integrating different communication channels and tools, such as […]

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Cloud Migration

Genesys Cloud migration is the process of moving a contact center operation from an existing platform to the Genesys Cloud platform. Genesys Cloud is a cloud-based contact center solution that provides businesses with a comprehensive set of customer engagement tools, including voice, chat, email, social media, and more. The migration process typically involves several steps, […]

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Phone number

+919364002642

Email address

info@globalbusinesstechcx.com

Address info

BR- 90, Sector 03, Noida, Uttar Pradesh